Job No: RANSW180
Location: Western Sydney Family Referral Service

About Relationships Australia NSW

Relationships Australia NSW is an independent, not-for-profit organisation, dedicated to enhancing relationships within families and their communities in order to foster personal and social well-being. We are committed to building our support for families who are in greatest need, facing complex issues and have limited access to resources and services. Further information about our organisation can be found on our website

Our Vision

Our vision is "Strong Relationships, Strong Communities".

Our Focus

Our work directly enables people to make positive choices with regard to their relationships and life situations, to strengthen relationships within their families and communities, and to manage conflict and change. The core of our work centres on family relationships.

This involves working with individual family members, couples and family groups. We provide services which respect difference and are socially inclusive, recognising that individuals’ backgrounds, values, family circumstances and connections are very diverse.

These services draw on expertise in counselling, mediation and dispute resolution, relationship education, and information and referral. More broadly, RANSW works to strengthen community connections which sustain positive relationships. We also advance knowledge and professional practice through accredited education programs and research. Our endeavours are supported by strong collaboration within the national Relationships Australia network and with other partners.

Our Values

  • Respectful
  • Excellent
  • Collaborative
  • Courageous
  • Safe

About the Opportunity

We are seeking suitably qualified and experienced Family Advisors to join the busy Western Sydney Family Referral Service based at Mt Druitt and Rouse Hill, providing services to 8 LGAs from Auburn to Katoomba. Family Advisors may also be required to work independently from schools or other community centres in the region.”

The role of the Family Advisor (at the Western Sydney Family Referral Service) is to engage with parents/carers who need additional support for their children and families  and provide intake, assessment, co-ordination and short term ‘holding’ of cases while referrals are made to the best relevant Services. Family Advisors provide information about the Family Referral Service and assist the client and their families to identify their support needs and then to connect to the most appropriate Service. Referrals to the Western Sydney Family Referral Service include parent/carer self-referrals as well as referrals from FaCS, Police, NGOs and Allied Health professionals.

Family Advisor work is a challenging role and involves a flexible approach to case co-ordination including: intake, assessment, home visiting, case conferencing and community engagement.

The Western Sydney Family Referral Service (WSFRS) is unique among the RANSW programs. Funded by the NSW Department of Health, the WSFRS is part of the Keep Them Safe initiative designed to support children, young people and their families linking them to support services across 8 LGAs in the Greater Metropolitan area.

 What you can expect:

  • joining a tight-knit dedicated team of Family Advisors who deliver quality services to vulnerable children, young people and their families
  • conducting home visits to families and gaining skills in motivational interviewing techniques
  • gaining knowledge of service providers across every sector in the eight LGAs. 
  • participating in community events and inter-agency  meetings.

We have two position available. This is a fixed term, full time contract until 30 June 2018 with a possibility of extension. The successful candidate will need to be available to work 7.5 hours a day, Monday to Friday between 8.30 am to 5.30 pm. The annual base salary for this position is between $55,458 - $66,986 (for 5 days per week), plus employer's contribution to superannuation and annual leave loading. This will be negotiated with the successful candidate being dependent on their level of experience, training and qualifications.   

 For a copy of the position description, please CLICK HERE

Please note this is a re advertised position - previous applicants need not reapply

Where is the position located?

Western Sydney Family Referral Service at Mt Druitt and Rouse Hill.

Staff may also be required to provide outreach service in schools and community centres in the region.

Position Closes

Monday 24 July at 11:30 PM sharp (NSW time).

What benefits are on offer?

Employees of Relationships Australia (NSW) enjoy salary packaging and a number of non-salary benefits that have been designed to assist in their personal and career growth and their well-being. The following benefits are offered to our staff ( part-time staff will be eligible on prorata basis): 

  • Salary Packaging available to staff based on our Public Benevolent Institution (PBI) status, providing additional reduction in tax payable.
  • Salary sacrificing to superannuation, some educational courses and other approved items if desired.
  • 5 additional leave days per year, to be used between Christmas - New Year (prorata), picnic day and your Birthday.
  • Staff Development allowance of up to 1.5% of work time being used for approved study.
  • Additional Study Leave for approved educational courses up to four hours per week.
  • Access to our Employee Assistance Program.

Relationships Australia NSW is committed to Equal Employment Opportunity and recognises the importance of attracting the right people for the right job. Candidates are selected in accordance with pre-determined selection criteria. Australia's First Nations people are encouraged to apply.

How to Apply?


You may wish to prepare your responses in a Word document. You can then COPY and PASTE your answers from Word into the below fields.

  1. Have your resume and cover letter ready to go.
  2. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
  3. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE selection criteria fields into a separate Word document to work on over time, please find them listed below:

Your written application must demonstrate competence in the following areas:


  • A degree or diploma in social work, counselling, psychology, welfare or health related services;
  • Experience in the human services environment in working directly with clients, (families and children) who may be experiencing significant crises, domestic violence or family transitions;
  • Demonstrable skills in client assessment, engagement and awareness of issues relating to client safety, confidentiality and the requirements of relevant legislation (including Child Protection and Family Law);
  • Proficiency in the use of IT for data entry and record keeping and communication;
  • Excellent written / verbal skills – a basic level of counselling skills will be well regarded;
  • Current Driver's Licence;


  • Understanding of Domestic Violence, Child Protection and Family Law;
  • Group work training and experience (FRC);
  • Previous work experience or knowledge of working in a community based or not-for-profit organisation.


Note: There is no word limit for addressing selection criteria's but it is essential to respond to each criterion, writing at least one to two paragraphs explaining how you have demonstrated the particular skill or quality. Provide relevant examples from your work, study or community roles. Be clear and to the point and tell us in best possible way why you are the right person for the job

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